Reference

Privacy Policy: How 22bb Handles Your Information

This policy explains what personal data we collect when you create an account, deposit via bKash, Nagad or Rocket, and withdraw from your balance. We outline retention periods, third-party processors, cookie use and your rights to request access or deletion.

Account & wallet dataPayment processor sharingCookie & device trackingData access requestsRetention & deletion rights
22bb Privacy Policy: How 22bb Handles Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

Reach our privacy team through live chat, email or phone if you want to see what data we hold, correct an error in your profile, or request account deletion. Support staff verify your identity by asking for your registered mobile number and account email before sharing any personal information.

Team online

Live Chat

Open the chat panel in your account dashboard and select the privacy topic. An agent will ask for your mobile number to verify your identity before discussing account data or deletion requests.

Email Support

Send your data-access or deletion request to our support email from your registered address. Include your account mobile number; we reply within forty-eight hours with next steps for verification.

Phone Line

Call the Bangladesh support number listed in your account settings. Privacy requests are handled by senior support staff who walk you through identity checks and the timeline for data export or deletion.

DATA PRACTICES

How We Protect and Use Your Information

We encrypt account credentials, payment details and session tokens using industry-standard SSL. Cookies track login state and device fingerprints to flag suspicious activity; you can delete cookies in your browser, but you will need to log in again. Personal data is never shared with game studios; they see only anonymised session IDs. Withdrawal verification may require uploading a photo ID or utility bill; these documents are stored separately from your main account profile and deleted ninety days after verification. Contact support if you want to review, update or delete any data we hold.

Encryption & Storage

Account passwords are hashed; payment processor tokens are encrypted at rest. Game logs and chat transcripts sit on separate servers with restricted access. Data backups run nightly and are kept for disaster recovery only.

Cookie Use

Session cookies remember your login; analytics cookies track page views and lobby clicks to improve navigation. No third-party advertising cookies are placed. Clear cookies in your browser settings anytime; you keep full account access after re-login.

Third-Party Sharing

Payment gateways receive your bKash, Nagad or Rocket wallet number to process deposits and withdrawals. Live-casino studios see session IDs but not your name or contact details. We do not sell data to marketing platforms.

Your Rights

Request a data export, correction or full account deletion through support. We verify your identity via registered mobile, then process exports within five business days and deletions within ten, subject to legal retention requirements.

Common Questions About Data and Privacy

We collect your mobile number, email, date of birth and preferred language during registration. When you deposit via bKash, Nagad or Rocket, we record your wallet number and transaction ID to verify the transfer and credit your account balance.

No. Live-casino and slot providers see only an anonymised session ID when you join a table or spin a reel. Your bKash, Nagad or Rocket wallet number stays with our payment processors and is never passed to game suppliers.

Deposit and withdrawal records are retained for seven years to meet financial audit requirements in supported jurisdictions. Game-round logs are kept for two years for dispute resolution; live-chat transcripts are archived for one year for quality and security checks.

Yes. Contact support via live chat or email with your registered mobile number. We verify your identity, then send a data export within five business days covering account profile, transaction history, game logs and support tickets.

Session cookies maintain your login state; analytics cookies track page views to improve navigation. No advertising cookies are placed. You can delete cookies in your browser settings; you will stay logged out until you sign in again.

Submit a deletion request through live chat or email support. After identity verification, we close your account within ten business days and erase profile, wallet and session data, except transaction records kept for legal compliance in supported regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.